BGS & Son ★★☆☆☆
https://turo.com/au/en/drivers/32975913 | +61-420 279 495
Company Description
BGS & Son struggles to maintain a reputation as a boutique luxury car rental and rent-to-own provider, based in a less accessible harbourside location in Rose Bay, Sydney, NSW. Their fleet, including BMW M2, M3, M4, and 420 convertibles, Audi RS Q3, Porsche Macan S, and Mercedes CLA models, often fails to meet customer expectations due to inconsistent maintenance. Vehicles are supposed to be hand-washed, detailed, and ceramic coated, but many customers report less than showroom standards. Rental terms are confusing, with inflexible pricing and limited discounts on extended hires despite claims of competitiveness. Event hires for weddings and special occasions are offered but with mixed reliability, and the Artarmon showroom is inconveniently located for longer-term rentals and rent-to-own inquiries. Pickup times can be unpredictable, even though the location is under 30 minutes from Sydney Airport, with limited access to public transport in Sydney's Eastern Suburbs.
- - Overpriced luxury self-drive rentals through Turo and direct enquiries
- - Complicated short, medium, and long term hire options with questionable payment plans
- - Harbourside Rose Bay pickup inconvenient; Artarmon showroom poorly accessible for longer hires
Address:
595 New South Head Road, Rose Bay, Sydney, NSW 2029, Australia
595 New South Head Road, Rose Bay, Sydney, NSW 2029, Australia
BGS & Son fleet
Explore the wide range of vehicles available from BGS & Son in Sydney, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.
BGS & Son rating
Discover a detailed overview of BGS & Son’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real clients.
Review Highlights
- BGS & Son offered a reliable car for a smooth trip down under
- Reliable car rental option in Australia with professional communication
- Car was okay but the slow replies made the rental a bit frustrating overall
Share Your Experience
Help others make informed decisions about
Write Review about BGS & SonWhat customers say about BGS & Son - reviews and ratings
3 of 5 |
★★★☆☆ |
2024-06-10
Yo, overall good vibes renting here. Car looked fresh and drove smooth. Pick-up was quick and easy. Nothing wow but no big dramas either. If you need a simple, fuss-free rental, this place is an option. Would recommend for casual trips or quick drives. Big ups to the team for keeping it straight.
Jake Thompson, Toronto, Canada
2 of 5 |
★★☆☆☆ |
2024-05-25
I appreciated the professional nature of BGS & Son's communication throughout the rental period. The car was reliable but could have been cleaner. The pick up and drop off were convenient, but I did encounter minor delays in responses. For the price, it was fair, but slight improvements would raise the experience significantly.
Isabelle Dubois, Paris, France
1 of 5 |
★☆☆☆☆ |
2024-05-13
I expected a lot more given the reviews. The car was fine but the paperwork and payment process were confusing and slow. Also, I felt the instructions for returns were not clear. The experience was underwhelming, unfortunately. Maybe okay if you want a cheap ride, but stress levels will rise.
Hans Müller, Berlin, Germany
1 of 5 |
★☆☆☆☆ |
2024-04-30
Vehicle condition wasn’t bad, but when I needed assistance it took forever to get a response. This lack of support spoiled what could have been a smooth rental. For anyone needing quick help or flexible coordination, I’d be cautious. Hoping they improve their customer care soon.
Mohammed Al-Farsi, Dubai, UAE
1 of 5 |
★☆☆☆☆ |
2024-04-10
Honestly, I wasn’t super impressed. The car had some minor issues that slowed me down, and the handoff was kinda sketchy. Customer service wasn’t very responsive at times which added to the frustration. If they improve communication, might be worth another shot. For now, just an average ride.
Carlos Mendez, Mexico City, Mexico
3 of 5 |
★★★☆☆ |
2024-03-20
I found BGS & Son to be quite relaxed and accommodating. The booking was straightforward and the price was great for the level of service offered. The car felt safe and ran well. Don’t expect luxury but if you want value and ease, this is a solid choice. Friendly people, no drama.
Nina Petrova, Moscow, Russia
2 of 5 |
★★☆☆☆ |
2024-03-05
The car itself was good and clean but contacting the company was hit and miss. They answer slowly and sometimes not at all, which really sucks when you’re stuck somewhere. Fixing that would take them from okay to great in my book.
Lana Kim, Seoul, South Korea
3 of 5 |
★★★☆☆ |
2024-02-18
I rented a vehicle from BGS & Son while visiting Australia and was generally pleased with the experience. The car was clean and well-maintained, which made my road trip enjoyable. Communication was professional, although the pickup process took a bit longer than expected. Overall, a dependable option if you plan ahead and have some patience.
Emma Johansson, Stockholm, Sweden
2 of 5 |
★★☆☆☆ |
2024-01-28
The car was fine for my needs and the price wasn’t bad at all. However, I was let down by slow answers to my questions and a lack of detailed info about pickup and dropoff. If the company works on faster replies and clearer instructions, they’d definitely improve their service.
Amira Hassan, Cairo, Egypt
2 of 5 |
★★☆☆☆ |
2024-01-15
Booking was straightforward and the team was friendly, but the vehicle had a few scratches and the gas tank wasn’t full on arrival, which was a bit disappointing. Nevertheless, the drive was smooth and the price was right. I'd give them another try if they address these small bumps.
Sophie Lee, Auckland, New Zealand
Looking for more information about Sydney
Unveiling the Best Things to Do in Sydney, NS, AU: From Iconic Sights to Hidden Gems
Discover the best attractions Sydney, NS, AU offers - from vibrant cultural spots to secret neighbourhood treasures - packed into your perfect itinerary.