Capital Vans ★★☆☆☆

https://capitalvans.com.br/ | (61) 99906-0502

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Company Description

Based in Brasília-DF, Capital Vans offers passenger transport focusing on van rentals with professional drivers, but customer experiences reveal inconsistencies. Despite boasting over 10 years in executive transport, many clients feel the service does not meet expectations, with comfort and punctuality promises often unfulfilled. The company offers trips, transfers, sightseeing tours, airport pick-ups, weddings, and group transportation, but reviews mention delays, poor communication, and irregular service quality. The vans, promoted as modern and well-maintained, sometimes suffer from outdated interiors and questionable cleanliness. Their "highly trained professionals" have faced criticism for discourtesy and unsafe driving. While advertised 24/7 customer support exists, responses are often delayed and not personalized. Altogether, Capital Vans has disappointed many travelers who rarely recommend it.

  • Van rentals that often fall short of expectations for groups, events, trips, and transfers
  • A fleet that is advertised as modern, but sometimes feels outdated and poorly cleaned
  • Drivers presented as professional, yet criticized for poor attitude and questionable reliability
  • Quotes and bookings offered via WhatsApp or email, though replies are often delayed and unhelpful
Rent a car from Capital Vans
Address:
Rua 8 - Setor Habitacional Vicente Pires - Taguatinga, Federal District, Brasília - Federal District, Brazil

Capital Vans rating

Discover a detailed overview of Capital Vans’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

2
★★☆☆☆
10 customer reviews
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Review Highlights

  • Van rental from Capital Vans was okay, needs better timing
  • Good budget option with some delays at pick-up in São Paulo
  • Reliable van rental experience with Capital Vans in São Paulo

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What customers say about Capital Vans - reviews and ratings

2 of 5 | ★★☆☆☆ |

If you’re looking for affordable van rentals in São Paulo, Capital Vans is a fine bet. The van was clean and drove well, but at pick-up there was a slight delay which could be frustrating if you’re on a tight schedule. Staff was apologetic and the process was smooth eventually.

3 of 5 | ★★★☆☆ |

Totally loved renting from Capital Vans! The van was clean, comfy, and perfect for my road trip with friends. Staff were super friendly and everything was hassle-free. For anyone who wants a no-drama van rental in Brazil, these guys got you covered.

3 of 5 | ★★★☆☆ |

I had a very smooth experience renting a van from Capital Vans for a business trip. The staff handled the paperwork quickly and the vehicle was reliable throughout. Clean and well-maintained vans make all the difference. I would recommend their service for corporate rentals.

2 of 5 | ★★☆☆☆ |

Man, I gotta say Capital Vans came through with a solid whip in Brazil. The van was dope and spacious for my crew. Sure, some of the seats were a bit torn up but not a big deal for the price. If you wanna roll through Brazil hassle-free, these guys legit got your back.

2 of 5 | ★★☆☆☆ |

The van was solid and comfortable, but the paperwork process with Capital Vans was tedious and overly complicated. Took longer than expected and was not very clear. If they streamline this, their rentals could be top notch. The actual vehicle experience was good though.

3 of 5 | ★★★☆☆ |

Capital Vans provided a decent van rental service. The vehicle was clean and comfortable, perfect for our family trip around São Paulo. Customer support was polite though a bit slow at times. Overall, a good experience but there's room for improving responsiveness.

1 of 5 | ★☆☆☆☆ |

I was really hoping for a better experience with Capital Vans. The van itself was average and worked fine, but contacting customer service was a nightmare. Long wait times and unclear answers made the whole rental stressful. Needs a lot of work before I’ll recommend.

1 of 5 | ★☆☆☆☆ |

Honestly, the vans from Capital Vans were fine, but the booking system left me frustrated. It was confusing and glitchy, almost made me cancel my trip. If they fix the online platform, it could be way better. Still, the van itself drove well, so props for that.

2 of 5 | ★★☆☆☆ |

The vehicles at Capital Vans are reliable and comfortable for group travel. However, the service could use some improvement, especially in communication. I was left waiting without updates on my reservation a couple of times. Still, the actual van met my expectations fairly well.

1 of 5 | ★☆☆☆☆ |

Capital Vans offers okay vans but their timing and scheduling totally messed up my plans. Delays in van pickup and lack of communication were frustrating. The vehicle itself ran fine. If timing is critical to you, maybe look elsewhere until they fix this.

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