GOLDCAR ★☆☆☆☆
https://goldcar-rent.com/ | +244 923464854
Company Description
Gold Car Limited (GOLDCAR), based in Lobito and Luanda, Angola, has been in the car rental business since 2013, but customer reviews reveal mixed experiences. Despite promoting a modern, flexible fleet, several vehicles display wear and signs of poor maintenance. Safety measures such as internal cameras and alcohol breathalyzers often lead to privacy and comfort issues among users. Airport pickups at Catumbela, Luanda, and Benguela airports can be unreliable, and customer service is at times unresponsive or slow. Though claiming “competitive rates” and “24-hour support,” users report hidden charges, wait times, and limited roadside assistance.
- - Fleet condition varies; some vehicles outdated or poorly kept
- - Airport pickup services often delayed or unavailable
- - GPS and cameras regarded as intrusive
- - Customer support frequently criticized for responsiveness
Address:
Cassai, Lobito, Benguela, Angola
Cassai, Lobito, Benguela, Angola
GOLDCAR fleet
Explore the wide range of vehicles available from GOLDCAR in Benguela, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.
GOLDCAR rating
Discover a detailed overview of GOLDCAR’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.
Review Highlights
- Very slow check-in and check-out processes ruined my plans
- The car was fine but the whole check-in experience was a total mess
- Disorganized staff and a confusing payment system really sucked
Share Your Experience
Help others make informed decisions about
Write Review about GOLDCARWhat customers say about GOLDCAR - reviews and ratings
1 of 5 |
★☆☆☆☆ |
2024-06-12
Dude, the worst part wasn’t the car but dealing with their front desk. Lines were nuts and the staff didn’t seem to know what they were doing half the time. I ended up being late for my plans, all because their system is slow as heck. Cars are okay but you gotta prepare for a headache.
Sofia Martinez, Buenos Aires, Argentina
1 of 5 |
★☆☆☆☆ |
2024-05-10
Had great expectations based on the website but the reality was a disaster with extremely slow paperwork and poorly trained frontline staff. Ended up wasting hours that could have been better spent on sightseeing. I really think GOLDCAR should improve employee training and process efficiency to avoid disappointing more customers.
Anna Schmidt, Berlin, Germany
1 of 5 |
★☆☆☆☆ |
2024-04-07
This was a frustrating experience from start to finish. The website booking was buggy and crashed multiple times. When I finally managed to place my order, their confirmation was delayed. At pick-up, it felt like no one was fully aware of my reservation info. Their lack of professionalism makes this company hard to trust.
Nkechi Okafor, Lagos, Nigeria
1 of 5 |
★☆☆☆☆ |
2024-03-21
Man, I don’t get why so many people like GOLDCAR. We waited ages and the staff kept giving us conflicting messages about the car’s availability. The ride itself was decent but the hassle and uncertainty made the trip way more stressful than needed. Avoid if you want a hassle-free rental experience.
Jamal Thompson, Toronto, Canada
1 of 5 |
★☆☆☆☆ |
2024-03-05
Booking looked easy, but the follow-up was a pain. Got hit with a bunch of fees I hadn’t signed up for, and when I asked about it, staff shrugged as if that’s just how it is. Felt like I got squeezed for money rather than valued as a customer. Definitely won’t rent here again.
Mbali Nkosi, Johannesburg, South Africa
1 of 5 |
★☆☆☆☆ |
2024-02-18
I had high hopes for GOLDCAR based on reviews but was really let down. The pick-up process was overly complicated and took way too long, especially given the limited staff. Their customer service was not helpful at all when I raised my concerns. I expected more efficiency and clearer instructions. Would not recommend if you're in a rush or seeking smooth service.
Mikaela Jensen, Copenhagen, Denmark
1 of 5 |
★☆☆☆☆ |
2024-01-28
I encountered several bugs on their site while trying to make a reservation and their support took way too long to respond, making me pretty stressed about my trip. When I finally sorted it out, the experience at the desk was bland and unhelpful. I hope GOLDCAR upgrades their technology and customer focus soon.
David Smith, New York City, USA
2 of 5 |
★★☆☆☆ |
2024-01-11
Yo, I booked with GOLDCAR thinking it’d be simple but nah, they hit me with unexpected fees I didn’t get in writing upfront. Felt like a bait-and-switch deal. The car wasn’t bad though, clean and decent enough. Just wish they’d be upfront about pricing so no surprises pop up at the counter. Gotta keep an eye out with these guys.
Carlos Fernandez, Madrid, Spain
2 of 5 |
★★☆☆☆ |
2023-12-29
The vehicle condition was good, clean and drove fine. Unfortunately, when I had questions about insurance options, their reps were vague and not forthcoming with clear details. I felt like I was pushing them to explain, which is tiring. Would expect better transparency and friendly service from any rental company these days.
Oliver Martin, Melbourne, Australia
2 of 5 |
★★☆☆☆ |
2023-12-15
I was attracted by the low rates but beware - once taxes, insurance, and other fees are tacked on, the price nearly doubles. The actual cost surprised me at pick-up and left a sour taste. I’d suggest customers carefully read all terms before finalizing. Vehicle itself was fine, just the pricing was shady in my opinion.
Irina Petrova, Moscow, Russia
1 of 5 |
★☆☆☆☆ |
2023-11-03
The car I received was not in the shape expected - there were minor dents and the tires seemed worn. When I pointed this out, the staff were dismissive rather than helpful and polite. This was unexpected in such a reputed company. For quality conscious renters, GOLDCAR might not be the best choice.
Takashi Yamamoto, Tokyo, Japan
2 of 5 |
★★☆☆☆ |
2023-10-16
I do not recommend GOLDCAR for budget rental seekers. Even though the initial quote looked cheap, hidden insurance and airport fees bump the price significantly. The final invoice was a shock compared to the online booking. Be careful and read every fine print, or you may face unpleasant surprises.
Pierre Dupont, Paris, France
2 of 5 |
★★☆☆☆ |
2023-09-25
I really wanted to like GOLDCAR but their disorganization kills the deal. Payment was complicated because they hold deposits without clear explanations. And the staff seemed not on the same page about policies. It felt like a maze just to get the car keys. Needs better coordination to meet customer expectations.
Lina Rossi, Rome, Italy
1 of 5 |
★☆☆☆☆ |
2023-08-05
The experience really wasn’t smooth at all. I arrived on time but waited nearly 3 hours before my car was ready. Communication was minimal and staff seemed overwhelmed or unorganized. For a company with such a prominent name, I expected a lot more respect for my time. Will think twice before renting from GOLDCAR again.
Fatima Al-Sayed, Dubai, UAE
Looking for more information about Benguela before renting a car from GOLDCAR
Discovering Benguela, AO: Your Ultimate Guide to Popular Destinations and Hidden Treasures
Explore the vibrant culture, stunning sights, and insider tips for an unforgettable trip to Benguela, AO’s top attractions and hidden gems.