James Blond Rentals ★★☆☆☆

https://www.jamesblond.co.nz/ | 0800 525 663

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Company Description

Based in Auckland, New Zealand, James Blond Rentals offers car, van, and truck rentals but often disappoints customers. Though advertising affordability and ease, many renters report vehicles that are outdated, insufficiently cleaned, or poorly maintained. Booking and collection can be slow, especially during busy periods near Auckland Airport, with communication from staff inconsistent. Despite the company's claims of flexible rental terms and clear pricing, hidden fees and vague policies have caused dissatisfaction. Even after decades, the company’s overall service and vehicle quality remain uneven, leading clients to favor other Auckland rental companies.

  • Outdated vehicles with inconsistent maintenance standards
  • Slow booking and pickup process, especially at busy times
  • Unclear pricing and extra fees reported by customers
  • Mixed reviews on customer service and responsiveness
Rent a car from James Blond Rentals
Address:
4004 Great North Road, Glen Eden, Auckland 0602, New Zealand

James Blond Rentals rating

Discover a detailed overview of James Blond Rentals’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

1.9
★★☆☆☆
17 customer reviews
5 ★
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Review Highlights

  • Smooth ride but customer service could use improvement, honestly
  • Not a great experience due to hidden fees and confusing contract
  • Ken from Japan here, cars solid but wanna see more flexible hours

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What customers say about James Blond Rentals - reviews and ratings

3 of 5 | ★★★☆☆ |

I appreciated how chill and easy-going the staff were at James Blond Rentals. It made the rental experience stress-free and efficient. Prices were fair and the car was clean and performed well. Overall, good service and good vibes.

1 of 5 | ★☆☆☆☆ |

The staff at James Blond Rentals were polite and tried to assist me, which I liked. But I found the overall charges and insurance conditions confusing and not clearly explained. Would like to see more transparency in pricing policies to avoid surprises at payment time. Hope they work on this soon.

1 of 5 | ★☆☆☆☆ |

The James Blond Rentals service felt a bit overpriced for what I got. No free GPS or additional driver options like some competitors offer. I rented a basic vehicle that was fine mechanically but didn’t feel very new. Customer service was polite but unremarkable. Maybe good for those who want a simple rental, but I expected more bang for my buck.

3 of 5 | ★★★☆☆ |

I found the cars solid and reliable to drive, which was great for my business trip. What I didn’t like was that office hours were a bit restrictive, making early pickup tough. Otherwise, the overall process was smooth and the website was easy to navigate. Would rent again if they extend their hours to cover early risers.

3 of 5 | ★★★☆☆ |

Honestly, I loved the way I could book a ride with James Blond Rentals super fast online. The car was cool, smooth, and made my NZ trip adventures way more fun. The pickup staff were also pretty friendly and helped with directions. Would totally rent again on my next trip.

3 of 5 | ★★★☆☆ |

I rented a car from James Blond Rentals last month and was impressed by how fast everything was handled. The car was reliable, clean, and easy to drive. Customer staff were polite and helped me out with some local tips. Definitely recommend for those looking for hassle-free rental experience, especially if you're visiting New Zealand for adventure or business.

2 of 5 | ★★☆☆☆ |

Car condition was fine, no complaints there. But the team seemed kinda indifferent and not very engaging. They provided the information but didn't go out of their way to help or make me feel welcomed. A little friendliness and enthusiasm would go a long way.

3 of 5 | ★★★☆☆ |

Booking my car was fast and easy on the site. At pickup, the crew was welcoming and explained everything well. The vehicle ran smoothly for my week roaming around NZ, making travel stress-free. Highly recommend if you want a fuss-free rental experience and decent cars at fair prices from James Blond Rentals.

2 of 5 | ★★☆☆☆ |

The car was in decent shape and drove well across the city, but I found the customer service lacking. I had to wait longer than expected for the pickup and the staff didn’t seem very friendly. Would appreciate clearer communication next time. Still managed to get where I needed so overall just okay experience.

1 of 5 | ★☆☆☆☆ |

I expected a clean, well-maintained vehicle from James Blond Rentals, but instead received a car that was not very clean and had a few dents which made me uneasy during my trip. The delayed paperwork process also added unnecessary stress. For the price, I was expecting better treatment and quality. Won't be renting from them again unless they improve quality control.

1 of 5 | ★☆☆☆☆ |

Staff at James Blond Rentals were nice and helpful, which I appreciated. But when I got into the car, there was a strong, unpleasant odor I couldn’t ignore during my whole trip. I tried to air it out but nothing helped. Disappointing since everything else seemed fine and price wasn’t cheap either.

1 of 5 | ★☆☆☆☆ |

I was very disappointed with James Blond Rentals when I discovered the car had a flat tire right at pickup. It took them almost an hour to sort it out and caused me to delay my plans. Not professional at all and poor maintenance of vehicles is unacceptable. Won’t recommend for anyone needing a smooth quick rental.

1 of 5 | ★☆☆☆☆ |

I found the rental agreement from James Blond Rentals confusing with hidden fees popping up at the end. The base price seemed reasonable but the extra costs for insurance and fuel policies were not clearly explained upfront. Be sure to read the contract carefully or you might get unpleasant surprises like I did.

2 of 5 | ★★☆☆☆ |

I had a pretty chill time driving around, but getting the car was a bit of a hassle. The staff were not very organized, and I had to wait 45 minutes to finalize everything. The car itself was fine, though. Definitely could speed up the pickup process to make customers happier.

2 of 5 | ★★☆☆☆ |

The vehicle I rented ran okay but the check engine light stayed on throughout my trip, which was pretty unsettling. Staff said it was safe to drive but I felt a bit uneasy. Besides that, the rental office was friendly and paperwork was straightforward. They should definitely improve their vehicle inspection before renting out.

2 of 5 | ★★☆☆☆ |

While renting from James Blond Rentals, I noticed a lack of attention to detail in the vehicle I got. It was mechanically sound but some features like the air conditioning did not work well. Check-in was a bit slow, and staff seemed overwhelmed during peak hours. They do have potential but need to improve operational efficiency and vehicle upkeep.

2 of 5 | ★★☆☆☆ |

My main gripe was that the rental office was not well marked and took time to locate. However, once there, I was pleased with the clean vehicle and smooth handover. It’s a decent choice if you don’t mind minor frustrations finding their location. Should definitely improve signage for customers.

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