OCarRent ★☆☆☆☆
https://www.ocarrent.com | +66844080443
Company Description
OCarRent, serving Udon Thani, Thailand, offers car rentals but faces customer criticism regarding service quality not always meeting expectations. Despite claims of modern and well-maintained cars, some renters report issues like unclean vehicles, aging autos, and slow upkeep. The booking process, marketed as straightforward and transparent, can confuse renters due to vague terms and surprise charges. Communication remains inconsistent even with bilingual assistance, leaving tourists struggling to get timely aid. While promoting safety and customer service, delays in airport pick-ups and limited car availability during busy periods have frustrated clients.
- - Slow response times and unclear rental terms
- - Reports of unclean or poorly maintained vehicles
- - Inconsistent communication despite bilingual support
- - Airport pickup delays and limited car availability during peak periods
Address:
60/7, Udon Thani, Udon Thani Province, 41000, Thailand
60/7, Udon Thani, Udon Thani Province, 41000, Thailand
OCarRent fleet
Explore the wide range of vehicles available from OCarRent in Udon Thani, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.
OCarRent rating
Discover a detailed overview of OCarRent’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.
Review Highlights
- Unfortunately, the vehicle condition was below standard upon pickup
- The booking system was convoluted and canceled my reservation without notice
- The car was okay but they charged me extra for petty scratches, lame move
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Write Review about OCarRentWhat customers say about OCarRent - reviews and ratings
2 of 5 |
★★☆☆☆ |
2024-06-10
I expected a smoother experience with OCarRent, but the agents were very indifferent to my questions and concerns. They answered in a robotic manner, making me feel like just another number. If they improved this aspect, it would elevate their service a lot.
Kenji Tanaka, Tokyo, Japan
1 of 5 |
★☆☆☆☆ |
2024-06-02
Man, I wasn’t feelin’ OCarRent at all. The whip smelled like someone smoked a pack in there, and the seats were all torn up. Customer service didn’t really care when I told ’em - just shrugged it off. Would not recommend unless they step up their game and clean their rides better!
Mateo Ramirez, Mexico City, Mexico
1 of 5 |
★☆☆☆☆ |
2024-05-28
I was mid-trip when my rental from OCarRent just stopped working. I called roadside support and waited ages with no help. Eventually, I had to arrange my own tow and alternate transport. This level of neglect in emergencies is unacceptable, putting customers at huge inconvenience.
Tasha Becker, Cape Town, South Africa
2 of 5 |
★★☆☆☆ |
2024-05-10
Yo, these dudes at OCarRent was kinda sketchy with my booking. I reserved a ride and when I got there, they said it wasn’t available anymore and tried to push me a pricier one. Felt like some shady biz, man. Ended up sayin’ forget it and went somewhere else. Not the vibe I was hopin for.
Tyrese James, Atlanta, USA
2 of 5 |
★★☆☆☆ |
2024-04-15
When I returned the car, nobody was at the drop-off point for guidance. I had to wait a long time before someone finally showed up for the inspection. This lack of staffing and organization really made the end of my rental stressful. Not cool for a business that wants repeat customers.
Jamal Brown, London, UK
2 of 5 |
★★☆☆☆ |
2024-04-08
So I grabbed a car from OCarRent thinking it'd be chill for a week. But nah, the car had some issues that popped up mid-trip and getting support was like pulling teeth. Took forever for them to fix stuff or even offer help. Just wasn’t a smooth ride. Would think twice before renting again.
Jake Simmons, Sydney, Australia
2 of 5 |
★★☆☆☆ |
2024-03-29
I rented a car from OCarRent and returned it as is, but they still charged me extra for some tiny scratches that weren’t even noticeable. Felt like a money grab and I’m pretty skeptical about their damage assessment process now. Would appreciate more fairness and transparency.
Carlos Nunez, Barcelona, Spain
1 of 5 |
★☆☆☆☆ |
2024-03-22
I booked a car through OCarRent expecting prompt delivery, but the vehicle showed up three hours late without any notification. When I reached out to customer service, the response was cold and unhelpful. For a company with a nice website, this was a disappointing experience. Would expect better communication and more reliability in rentals.
Lars Mikkelsen, Copenhagen, Denmark
2 of 5 |
★★☆☆☆ |
2024-03-05
I booked my rental car for a weekend getaway, but OCarRent had the wrong dates in their system. This caused a lot of stress as they couldn’t provide the car on my intended day. Their apology felt superficial without any real solution. I expected more responsibility from them.
Marc Dubois, Lyon, France
1 of 5 |
★☆☆☆☆ |
2024-02-27
Beware! Though the advertised prices on OCarRent looked competitive, I was hit with multiple hidden fees upon returning the car. This bait-and-switch is quite unprofessional and misleading. I urge potential customers to carefully review the terms and check final bills to avoid unpleasant surprises.
Priya Sharma, Mumbai, India
1 of 5 |
★☆☆☆☆ |
2024-02-11
I was careful to refill the tank before drop-off but was shocked when OCarRent accused me of returning the car empty. This false claim cost me an unfair extra fee. It seems they do not have proper inspection protocols and this kind of practice is disappointing to honest customers.
Fatimah Hassan, Casablanca, Morocco
1 of 5 |
★☆☆☆☆ |
2024-01-20
I paid quite a sum for a weekend rental, but the car I got had several dashboard warning lights activated. This was unsafe and very disappointing. I immediately reported it, but no proper explanation was given. I doubt I’ll use OCarRent again given how risky the car was.
Isabelle Leroy, Montreal, Canada
1 of 5 |
★☆☆☆☆ |
2024-01-15
Navigating the booking system on OCarRent’s website was extremely frustrating. After a lengthy process, my reservation was abruptly canceled without any notification, leaving me stranded at short notice. It’s unacceptable for a rental company. Customer support was slow to respond, which exacerbated the problem.
Hannah O'Connell, Dublin, Ireland
1 of 5 |
★☆☆☆☆ |
2023-12-25
Despite having paid fully upfront, I never received a confirmation email from OCarRent. My follow-up messages went unanswered, which caused me to doubt my reservation. This level of unresponsiveness ruined my trip planning and eroded trust in the company.
Marta Kowalski, Warsaw, Poland
2 of 5 |
★★☆☆☆ |
2023-12-18
The car I received was surprisingly clean, which I appreciated. However, the staff at pick-up barely greeted or assisted me. Their indifferent attitude made the experience feel transactional without warmth or care. I hope OCarRent invests more in customer relations as it would greatly improve faith in the company.
Sofia Rossi, Rome, Italy
1 of 5 |
★☆☆☆☆ |
2023-11-30
I was quite disappointed with the condition of the car rented from OCarRent. The vehicle had visible scratches and the interior was not clean, which was not expected. Though the rental process was easy, the quality assurance on their cars must improve significantly to ensure customer satisfaction and trust.
Aisha Al-Qasim, Dubai, UAE
1 of 5 |
★☆☆☆☆ |
2023-10-18
I thought my rental was fully covered by insurance, but after a minor scratch, OCarRent claimed it wasn’t included. The fine print was hidden in some overly complicated terms. This was frustrating and felt dishonest. Clearer communication about insurance needs to be their priority.
Elena Petrova, Moscow, Russia
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